We kindly ask that you cancel your appointment at least 48 hours before your appointment time. Any cancellations within 24 hours of the appointment will result in being charged 50% of the service. No-shows and repeat same day cancelations will be put on a list, and will be required to pay a 50% deposit to book any future appointments.
We love our products and know you will love them too! However, if for any reason you are dissatisfied with your purchase, please promptly return the product for an exchange or store credit within 10 days of purchase. We do not offer cash back for returns, only store credit.
We make every attempt to ensure that you are satisfied with your experience at Halo Salon. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
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